Sillbird
Sillbird Solios-Luna (12-in-1)
Shipping & Returns
Standard shipping
- 3-5 business days.
- Free shipping over $79.99.
Order cancellations
You’ll be able to cancel your order until it reaches the ‘In Warehouse’ status. To find out where your order is in its journey you can check your account page.
Returns
Unopened merchandise may be returned for a full refund within 90 days of receipt of your order.
Product details
Pieces: 190
Product Dimensions: 10 x 2 x 7 inches
Item Weight: 1.12 pounds
Age Range: > 6 years old
Estimated Assembly Time: 1～2 hours
About Return
1. Order Cancellation
We understand that plans can change. If you need to cancel your order, we’re here to help!
- Changed your mind? No worries! Just email us at service@sillbird.com before your order ships, and we’ll do our best to cancel it and issue a full refund.
- After Shipping, unfortunately, we can't call it back. But if you let us know quickly, we can still ensure a smooth cancellation and get your refund processed promptly.
2. Product Return
We're sorry to hear our Sillbird product wasn't the right fit for you! Don’t worry—you have 30 days from the delivery date to return it.
To be eligible for a return, please ensure your item meets the following criteria:
- Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please email us at service@sillbird.com with your order number, a photo of the item, and a brief explanation for the return. This information helps us assist you more effectively. Once your return is approved, we’ll provide instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted.
(Please note: You are responsible for the shipping costs to return the item. Shipping fees are non-refundable, and the original shipping cost will be deducted from your refund.)
About Exchange
1. When can I exchange my product?
You can exchange your unused product for a new one within 30 days of receipt if it has a verified quality issue.
2. How do I verify the quality issue?
To help us process your exchange quickly, please provide the following when contacting our support team:
- Order Number: This helps us identify your purchase quickly.
- Clear Photo or Video: A visual representation of the issue makes it easier for us to understand.
- Specific Description: Briefly explain the exact problem you’re experiencing.
Feel free to reach out to us at service@sillbird.com. The Sillbird Team is always here to help!
About Refund
We will notify you once we receive and inspect your return, and inform you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
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